Payment

Payment – Frequently Asked Questions

What is a Deposit Protection Administration Fee?

A Deposit Protection Administration Fee of £15.00 per tenancy is to be paid when the tenancy agreement is signed and the deposit paid.

Payment Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties.

Payment Flow and Delivery Policy

The property will be offered on successfully completing our application process, which includes completion of our application form, financial credit checks, and references where required.

If the property is offered to you, we will liaise with you on a tenancy start date. We will then require payment in full of your deposit and first month's rent (at a minimum).

Refund / Cancellation Policy

We will refund any overpaid rent paid by you on your tenancy. We will not refund rental payments that are due.

Is a deposit required and are there any other fees?

A deposit equal to one month’s rent plus £100.00 is required, payable at the time of the tenancy agreement, together with a single payment of £175.00 by the first applicant to cover the administration costs involved in processing the tenancy application. A single payment of £75.00 is required by further applicants.

Applicants who are self-employed will be asked to provide permission for A H Field to obtain a Bank Reference; there is a charge of £15.00 for this service.

All deposits are registered with the Tenancy Deposit Scheme (TDS).

Does a deposit for a garage differ?

Yes. A deposit for rental of a garage is £100.00 together with an administration fee of £40.00.

What if I cannot afford to pay my rent?

Contact us immediately – we consider your situation and discuss the options open to you.

When is the rent payable?

All rents are payable on the first day of each month by Bank Standing Order.

On collection of keys, one month's rent is payable, accepted by cash, credit, or debit card only.

What should I do if I receive a notice of seeking possession?

Contact us immediately – we would prefer to avoid you losing your home but we can only help you if you communicate with us. We will discuss the reasons why the notice has been issued and try to resolve the matter.

I've changed my bank account - what do I need to do?

Complete a new Direct Debit Form/Standing Order form and ensure that this is returned to us to allow enough time for the payment to be set up for the start of the following month.

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